Notifications & Email

Arkscape reaches you in three ways: in the app (the bell), as browser notifications, and by email. Email is kept for what needs your answer, an optional digest, and a short week summary on Fridays, so your inbox isn't where the work happens. Every setting is in Settings > Notifications, in three sections: Card reminders, Browser notifications, and Email notifications.

How do card reminders work?

Reminders tell you when a card on Your Ark starts or is due. They are on by default and set once for your whole account, not card by card.

• Default reminder time applies to cards with a date but no time. It is 8:00 AM unless you change it.
• Remind before applies to cards with a set time: at the exact time, or 5, 10, 15, or 30 minutes, 1 or 2 hours, or 1 day before.
• Reminders come in the app and as browser notifications. They are never emailed.
• When several cards remind you at the same minute, they arrive as one notification, such as “3 cards for today”, instead of three. A card whose start and due fall together reminds you once.
• Completed cards don't remind you.

Which emails does Arkscape send?

Four kinds you control, each with its own switch under Email notifications:

Several updates on the same thing arrive as one email, and action item emails are capped at 5 an hour. Essential account and billing emails, such as email verification and password resets, are always sent.

What is the week summary?

The week summary is a short look back at your last 7 days, free on every plan. Open it any time from the ... menu next to the Home page title, under Week summary. It shows how many cards you completed compared with the week before, what is due in the next 7 days, what is overdue, what is waiting for your answer, and a 12-week view of the days you finished work.

• On Fridays it arrives as a notification in the morning and by email in the afternoon, both in your time zone.
• It isn't sent for a week with nothing in it, or if you opened your week summary in the last 2 days.
• Turning off Weekly reflection stops both the email and the notification. The page stays available.
• On paid plans, See your full report opens your Ark report, with longer periods and where your effort goes.

How do I turn on browser notifications?

1. Go to Settings > Notifications.
2. Under Browser notifications, choose Enable browser notifications.
3. Allow notifications when your browser asks.

You then choose what reaches this device: Action items (on), Updates (on), Activity (off), and Card reminders (on). Each browser you enable is listed under Your devices, where you can revoke it. If notifications were blocked before, allow them again in your browser's site settings for arkscape.com.

Can I answer a request from the notification?

Yes, for unread requests, from the bell or the Notifications page:

• Card invitation: Accept or Decline (declining lets you add a reason)
• Group invitation: Join or Decline
• Follow or join request: Approve or Decline

Declining waits 5 seconds with an Undo. When several requests are grouped into one notification, open it to answer each.

How do I unsubscribe from Arkscape emails?

Every email ends with Notification settings and Unsubscribe. Unsubscribe turns off only that kind of email: unsubscribing from a digest leaves action items on, and the other way around. Mail apps that offer a one-click unsubscribe button use the same link. To turn something back on, use Settings > Notifications.

Which time zone do reminders and emails use?

Yours, from Settings > Preferences. With Set automatically on, it follows the time zone of the browser you use.